Job description
IT Helpdesk Engineer - Fort Lauderdale, FL
Position: IT Helpdesk Engineer
Location: Fort Lauderdale, FL
Salary: $35,000 - $50,000
A very successful and longstanding Managed Service Provider is looking for an IT Helpdesk Engineer at a Tier I level to join their team ASAP. They need somebody ideally with a year or two's experience that is eager to learn and further develop their skills in a supportive, collaborative environment. This is the ideal position for the right aspiring IT Professional to further their career and technical abilities within a business that truly cares for its employees' wellbeing, personal development, and growth.
Duties include:
* General day-to-day support of customers' technical issues and ticket resolution via the Help Desk
* Supporting small, medium, and enterprise-sized firms across multiple industries
* Involvement in project work including rollouts and upgrades
* Documentation and resolution of repeat issues
* Technical research for client solutions
* Partaking in technical training and personal development sessions
Technical Skills:
* Windows Server 2016 - 2022 administration
* Windows 10/11 Desktop OS
* Active Directory and Group Policy
* Network Troubleshooting
* Firewalls (desirable)
* Linux (desirable)
* Strong Customer Service Skills
* MSP experience is desirable
Benefits include:
* Paid for IT Certifications
* Excellent Internal Progression Path
* 401k Company Match
* Annual Bonus
* Increasing PTO Package
* Paid Medical Insurance
* Fun, flexible, and friendly working environment
IT, Support, Microsoft, Desktop, Windows, Server, Azure, Exchange, Office 365, Active Directory, Group Policy, Networking, Linux, Security, Helpdesk, Tier I, Tier 1, Service Desk, Technician, Ticket
For more information about ITECCO and the opportunities we have to offer follow us on Twitter @ITECCOrec
ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.
