MSP Support Associate - South Manhattan - New York, NY

Posted 05 May 2023
Salary US$65000 - US$70000 per annum + EOY bonus tied to performance (OTE 15%)
Job type Full Time
Discipline Infrastructure & Support
Contact NameOliver Porter

Job description

Position: Support Associate (FTH)

Location: South Manhattan, New York, NY (fully onsite)

Salary Range: $65,000 -$70,000 (With end of year bonus)

I am currently working with a very exciting international MSP, that have been supporting various companies across the globe! To assist in their search for a Support Associate. This is a full time salaried position, with an incredible bonus structure!

This role requires a proactive, client facing support associate to assist in the ticket management of the Service Desk, and to provide excellent customer service to external businesses.

This is an immediate requirement, with only 2 interview stages aiming to be completed within the week. This includes a short screening teams call, and a technical interview conducted over teams.

This client also has an extensive benefits package which includes full healthcare cover, 401K match up to 5% and 3 days PTO, to grow to 4 after 1 year of service. They also provide a great end of year bonus tied to company and personal performance (OTE 15%)

The initial salary budget for the position is between $65,000 -$70,000 (DOE) but could stretch for the right candidate.

This role requires the successful candidate to have 3 years of prior experience working within an MSP customer facing role.

If this sounds like a good fit for you, and you have previously worked for an MSP, don't hesitate and APPLY NOW for immediate review!

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ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.